{"id":27305,"date":"2023-08-17T14:08:42","date_gmt":"2023-08-17T14:08:42","guid":{"rendered":"https:\/\/butterfly.com.sa\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a5%d8%b1%d8%ac%d8%a7%d8%b9\/"},"modified":"2024-07-17T17:43:01","modified_gmt":"2024-07-17T17:43:01","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/butterfly.com.sa\/en\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1528700432537{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1527238251732{padding-top: 0px !important;}&#8221;]\t\t\t<div id=\"wd-66980235299a5\" class=\"wd-text-block-wrapper wd-wpb wd-rs-66980235299a5 color-scheme-dark text-left vc_custom_1721238071898\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block reset-last-child font-primary wd-font-weight-600 \">\n\t\t\t\t\tTime Frame\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t[vc_column_text css=&#8221;.vc_custom_1721238081229{margin-bottom: 0px !important;}&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]We provide 14 days for replacement and return from the date of delivery.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1528700432537{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1527238251732{padding-top: 0px !important;}&#8221;]\t\t\t<div id=\"wd-669802491e2f0\" class=\"wd-text-block-wrapper wd-wpb wd-rs-669802491e2f0 color-scheme-dark text-left vc_custom_1721238091894\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block reset-last-child font-primary wd-font-weight-600 \">\n\t\t\t\t\tItem Status\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t[vc_column_text css=&#8221;.vc_custom_1721238109927{margin-bottom: 0px !important;}&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]<\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Item should be in original state and not used, packed and manufacturer sealed.<\/span><\/li>\n<li>Non-Returnable Items: used or opened products, undergarments, swimwear, and personal care products.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1528700432537{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1527238251732{padding-top: 0px !important;}&#8221;]\t\t\t<div id=\"wd-669802647ad4e\" class=\"wd-text-block-wrapper wd-wpb wd-rs-669802647ad4e color-scheme-dark text-left vc_custom_1721238119078\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block reset-last-child font-primary wd-font-weight-600 \">\n\t\t\t\t\tContact Customer Service\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t[vc_column_text css=&#8221;.vc_custom_1721238160681{margin-bottom: 0px !important;}&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]<\/p>\n<ul>\n<li>Contact the customer service team over the phone (+966557483078) or email (info@butefly.com.sa).<\/li>\n<li>Required information must be provided, for example (order number, product name &#8230; etc.).<\/li>\n<li>Working hours from Sunday to Thursday from 9 am to 5 pm, except for Friday and Saturday, and official vacations.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1528700432537{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1527238251732{padding-top: 0px !important;}&#8221;]\t\t\t<div id=\"wd-66980295e3929\" class=\"wd-text-block-wrapper wd-wpb wd-rs-66980295e3929 color-scheme-dark text-left vc_custom_1721238168752\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block reset-last-child font-primary wd-font-weight-600 \">\n\t\t\t\t\tRefund Methods\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t[vc_column_text css=&#8221;.vc_custom_1721238175685{margin-bottom: 0px !important;}&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]Refunds are issued to the customer\u2019s bank account.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1528700432537{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/pages\/27305"}],"collection":[{"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/comments?post=27305"}],"version-history":[{"count":3,"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/pages\/27305\/revisions"}],"predecessor-version":[{"id":27574,"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/pages\/27305\/revisions\/27574"}],"wp:attachment":[{"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/media?parent=27305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}