{"id":27284,"date":"2023-08-17T15:04:23","date_gmt":"2023-08-17T15:04:23","guid":{"rendered":"https:\/\/butterfly.com.sa\/%d8%a7%d9%84%d8%b4%d8%ad%d9%86-%d9%88%d8%a7%d9%84%d8%aa%d9%88%d8%b5%d9%8a%d9%84\/"},"modified":"2023-12-13T14:22:15","modified_gmt":"2023-12-13T14:22:15","slug":"shipping-and-delivery","status":"publish","type":"page","link":"https:\/\/butterfly.com.sa\/en\/shipping-and-delivery\/","title":{"rendered":"Shipping and delivery"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1528700414903{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1527238251732{padding-top: 0px !important;}&#8221;]\t\t\t<div id=\"wd-6579bdd4340c7\" class=\"wd-text-block-wrapper wd-wpb wd-rs-6579bdd4340c7 color-scheme-dark text-left vc_custom_1702477272718\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block reset-last-child font-primary wd-font-weight-600 \">\n\t\t\t\t\tOrder Received\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t[vc_column_text css=&#8221;.vc_custom_1702413964257{margin-bottom: 0px !important;}&#8221; el_class=&#8221;text-larger&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]The work team verifies the order and the client&#8217;s information within a day of the order being registered by calling the customer or sending an email confirmation. The hours for communication are 9 a.m. to 5 p.m. Orders placed on the internet by 3 p.m. will be verified the same day and shipped out within 3 days of the order date. If it is registered after 3 p.m., it will be verified the next day and prepared for delivery the next day.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1528700432537{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1527238251732{padding-top: 0px !important;}&#8221;]\t\t\t<div id=\"wd-6579bddd71d69\" class=\"wd-text-block-wrapper wd-wpb wd-rs-6579bddd71d69 color-scheme-dark text-left vc_custom_1702477279521\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block reset-last-child font-primary wd-font-weight-600 \">\n\t\t\t\t\tOrder Suspended\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t[vc_column_text css=&#8221;.vc_custom_1702413983153{margin-bottom: 0px !important;}&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]If the consumer does not answer the initial confirmation call, another attempt is made that same day. If we don&#8217;t hear back after two attempts, we try again the next day, and again, until we get a response. On the third day, we try five, six, and seven times if there is no reaction. Once all seven efforts have been made, the request gets suspended.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1528700436855{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1527238251732{padding-top: 0px !important;}&#8221;]\t\t\t<div id=\"wd-6579bde3c1055\" class=\"wd-text-block-wrapper wd-wpb wd-rs-6579bde3c1055 color-scheme-dark text-left vc_custom_1702477286580\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block reset-last-child font-primary wd-font-weight-600 \">\n\t\t\t\t\tOrder Confirmed\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t[vc_column_text css=&#8221;.vc_custom_1702414004063{margin-bottom: 0px !important;}&#8221; el_class=&#8221;text-larger&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]If an order is placed before 5 p.m. (KSA time), it is verified that same day; if it is received after 5 p.m., it is confirmed the next day. The confirmation staff is available from 9:00 am to 5:00 pm.<br \/>\nDelivery schedule in the KSA: orders registered before 5 p.m. (KSA time) will be confirmed the same day; orders received after 5 p.m. will be confirmed the next day. The confirmation staff is available from 9:00 am to 5:00 pm.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1528700440423{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1527238251732{padding-top: 0px !important;}&#8221;]\t\t\t<div id=\"wd-6579bdea203da\" class=\"wd-text-block-wrapper wd-wpb wd-rs-6579bdea203da color-scheme-dark text-left vc_custom_1702477292256\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block reset-last-child font-primary wd-font-weight-600 \">\n\t\t\t\t\tWaiting for Shipping\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t[vc_column_text css=&#8221;.vc_custom_1702414017245{margin-bottom: 0px !important;}&#8221; el_class=&#8221;text-larger&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]The shipment is being prepared and waiting for the shipping provider to receive the products from our warehouse.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1528700444689{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1527238251732{padding-top: 0px !important;}&#8221;]\t\t\t<div id=\"wd-6579bdefaf5dd\" class=\"wd-text-block-wrapper wd-wpb wd-rs-6579bdefaf5dd color-scheme-dark text-left vc_custom_1702477297671\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block reset-last-child font-primary wd-font-weight-600 \">\n\t\t\t\t\tOut For Delivery\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t[vc_column_text css=&#8221;.vc_custom_1702414037533{margin-bottom: 0px !important;}&#8221; el_class=&#8221;text-larger&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]The order has been given to the shipping company, and the client will get it on the scheduled shipment dates. The consumer will be contacted by the agent to arrange a convenient time and day.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1528700444689{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1527238251732{padding-top: 0px !important;}&#8221;]\t\t\t<div id=\"wd-6579bdf4998b2\" class=\"wd-text-block-wrapper wd-wpb wd-rs-6579bdf4998b2 color-scheme-dark text-left vc_custom_1702477305345\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block reset-last-child font-primary wd-font-weight-600 \">\n\t\t\t\t\tDelivery Suspended\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t[vc_column_text css=&#8221;.vc_custom_1702414052155{margin-bottom: 0px !important;}&#8221; el_class=&#8221;text-larger&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]The order is suspended in a few different situations, such as when the consumer delays delivery, doesn&#8217;t answer calls from the shipping company, or has an address error. Order is placed on hold until the day stated for the reception, until the address is clarified or another number is sent.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1528700444689{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1527238251732{padding-top: 0px !important;}&#8221;]\t\t\t<div id=\"wd-6579bdfd26a60\" class=\"wd-text-block-wrapper wd-wpb wd-rs-6579bdfd26a60 color-scheme-dark text-left vc_custom_1702477312889\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block reset-last-child font-primary wd-font-weight-600 \">\n\t\t\t\t\tOrder Cancelled or Rejected\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t[vc_column_text css=&#8221;.vc_custom_1702414066713{margin-bottom: 0px !important;}&#8221; el_class=&#8221;text-larger&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]The order status will be updated to &#8220;Rejected&#8221; with the reason noted in the comments if the client rejects or cancels the order for any reason.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1528700444689{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1527238251732{padding-top: 0px !important;}&#8221;]\t\t\t<div id=\"wd-6579be03c8f0a\" class=\"wd-text-block-wrapper wd-wpb wd-rs-6579be03c8f0a color-scheme-dark text-left vc_custom_1702477317757\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block reset-last-child font-primary wd-font-weight-600 \">\n\t\t\t\t\tDelivered\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1528700444689{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1527238251732{padding-top: 0px !important;}&#8221;]\t\t\t<div id=\"wd-6579be096fd3d\" class=\"wd-text-block-wrapper wd-wpb wd-rs-6579be096fd3d color-scheme-dark text-left vc_custom_1702477323474\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block reset-last-child font-primary wd-font-weight-600 \">\n\t\t\t\t\tShipping prices in Saudi Arabia\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t[vc_column_text css=&#8221;.vc_custom_1702414089587{margin-bottom: 0px !important;}&#8221; el_class=&#8221;text-larger&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]25 SAR for all regions of the Kingdom[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1528700444689{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}&#8221;][vc_column css=&#8221;.vc_custom_1527238251732{padding-top: 0px !important;}&#8221;]\t\t\t<div id=\"wd-6579be0f78412\" class=\"wd-text-block-wrapper wd-wpb wd-rs-6579be0f78412 color-scheme-dark text-left vc_custom_1702477329904\">\n\t\t\t\t<div class=\"woodmart-title-container woodmart-text-block reset-last-child font-primary wd-font-weight-600 \">\n\t\t\t\t\tReturn and Exchange\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t[vc_column_text css=&#8221;.vc_custom_1702414106570{margin-bottom: 0px !important;}&#8221; el_class=&#8221;text-larger&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]We provide a 14-day replacement and return guarantee to our customers. If the consumer returns an item, he receives the money back into his bank account. Please submit your entire request and contact the after-sales service, exchange, and return department directly at the numbers below if you would like to make an exchange or return. Except for Fridays, Saturdays and public holidays, working hours are from 9 a.m. to 5 p.m. on Sundays through Thursdays.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1528700414903{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/pages\/27284"}],"collection":[{"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/comments?post=27284"}],"version-history":[{"count":4,"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/pages\/27284\/revisions"}],"predecessor-version":[{"id":27289,"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/pages\/27284\/revisions\/27289"}],"wp:attachment":[{"href":"https:\/\/butterfly.com.sa\/en\/wp-json\/wp\/v2\/media?parent=27284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}