Within this Privacy Policy, any mention of “you” means anyone who may provide information to us, one of our customers, or our website. If you have any comments or suggestions, we will be happy to receive them at our agents’ address or at [email protected] This Privacy Policy explains how we collect and use your personal data (under certain circumstances). It also mentions the procedures in place to ensure the privacy of your information. Finally, this Policy sets out the choices available to you regarding the collection, use and disclosure of personal data. By visiting the Site directly or through another site, you agree to the applications detailed in this policy. Protecting your data is very important to us. Therefore, your name and other information relating to you will be used as described in the Privacy Policy. We will collect information where necessary or directly relevant to our dealings with you. We will retain your data if we are required to do so by law or to use it for the purposes for which it was collected.
You can browse the site without having to provide any personal data. Your personal identity remains anonymous throughout your visit to the site and is not revealed unless you have a special electronic account on the site that you access using your username and password.
We may need to collect your information if you want to place an order for an item from our site.
We collect other necessary data to secure any potential claims that may arise later, and to provide you with the services available to us. Example: name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, payment details i.e. payment card details or bank account details.
The information you provide is used to provide you with information about the products and services available to us that you request, to verify the financial transactions you make online and to manage your account. This information is also used in auditing the downloading of data from the site, identifying site visitors, developing site page designs and/or contents, and allocating them to users. We conduct numerous research related to demographics and send useful or requested information to the user. Communication takes place via email to provide you with some details about other products and services if you wish, and if you prefer not to receive any promotional and marketing communications, please withdraw from this option at any time.
We may pass on your name and address to a third party to deliver your order to you (for example, a delivery person or supplier).
We may contact you on your phone number to inform you of any update regarding the status of your order or any announcement about our latest discounts and promotions.
Our agent manages financial transactions online. What you must do is provide accurate and not misleading information to the agent or site, and you must always update it and inform us of changes.
We may be able to store details of your current order on our website, but we cannot retrieve them directly for security reasons. By logging into your account on the site, you can view the information and details of your purchases that you have requested or will make soon. You can also manage your address details, banking details and any newsletter you have subscribed to. You should also pledge to deal with complete confidentiality when accessing your personal data, so do not make it available to an unauthorized third party. We cannot access this information or bear any responsibility resulting from the misuse of passwords unless this misuse arose from a mistake on our part.
We may seek the help of competent authorities to protect your data from electronic commercial fraud to help us confirm the data of customer orders placed on the site. Below we detail a brief guide on how these parties use your data. Please contact us if you would like to know more information about this topic or about the commercial fraud protection agencies associated with us. Your data is used in the following ways:
- We will search the Commercial Fraud Protection Authority (FPA) for information for orders made on the site.
- We will use the information provided to us by the Fraud Protection Authority (FPA) to help us confirm the data of your request made on the site.
- If you send false or inaccurate information and a case of commercial fraud is detected, the case will be referred to the electronic fraud protection authorities (FPA).
We may use your personal information in opinion polls and marketing research, according to your desire, for statistical purposes while ensuring its complete confidentiality, and you have the right to withdraw at any time. We do not send any answers to third parties. Your email address is not disclosed unless you wish to participate in competitions. We keep survey answers in a place separate from your private email.
We may send information about us, or about the site or our other sites, or about our products, sales, sales offer, bulletins, or anything else related to the companies affiliated with our group or our partners. If you do not wish to receive this additional information (or any part thereof), please click on the “unsubscribe” link in any email sent to you, and we will stop sending you this information within seven business days of receiving your notification. We will contact you to inquire about information if it is not clear.
Some data may be used, while maintaining full privacy and confidentiality on the site, for other purposes, including verifying their whereabouts and following up on their visit to the site or the links contained in the email while they subscribed to receive it, and to provide that anonymous data that does not allow your actual personal identity to be determined, To a third party, such as publishers, for example.
We use the data in the event of any contests or contests to notify the winners and announce the offers. You can find more details by reviewing the conditions for participation in the relevant competition.
We may share personally identifiable information we collect (including email addresses) with other companies in our group and for business purposes – such as advertising. We may transfer your information to other companies in our group or to our agents and contractors to assist us with related transactions in accordance with the terms of the Privacy Policy. For example, we may use a third party to help us deliver products to you, receive payments from you, and use them for statistical and marketing research purposes or to assist our customer service team. We may need to exchange information with third parties to protect against fraud and reduce credit risk. If our company or part of it is sold, we may have to transfer our databases containing your personal information. Other than as set out in this Privacy Policy, we will not sell or disclose your personal data to a third party without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy, or if we are required to do so by law. The Site may contain third-party advertising, links to other sites, or frames of other sites. We inform you that we are not responsible for the privacy policy of any third party, or the content of those policies applied on other sites, nor are we responsible for any third party to whom we transfer your data in accordance with the privacy policy. The Site may contain third-party advertising, links to other sites, or frames of other sites. We inform you that we are not responsible for the privacy policy of any third party, or the content of those policies applied on other sites, nor are we responsible for any third party to whom we transfer your data in accordance with the privacy policy.
You are not required to activate and accept cookies while visiting our website. However, if you want to place an order or add a product to your shopping cart, you must activate the feature in your browser settings to accept cookies to be able to use the shopping cart functions and continue with the purchase.
Cookies are small files saved on your computer that include your private information about your preferred settings and other data that the system needs when you interact with your browser. There are two types of cookies: real-time text files, which are deleted the moment the browser is closed. and temporary/permanent cookies which are stored on your computer for a longer period and sometimes, permanently. The use of cookies helps us select information that is particularly relevant to your tastes or that you would like to see on our site. Cookies also enable us to store any information you enter so that you are not required to enter it again when you visit the site again.
Most of the cookies used by butterfly.com.sa are real-time text files that are deleted the moment you close your Internet browser. These cookies are used to enable us to save the contents of your shopping cart while you navigate through the pages of the site. For example, we use some files that are stored on your computer after you close your browser. It allows our system to save your identity after your visit to us and display your data, preferred settings, and the products you chose when you visit later. Temporary/permanent cookies have a lifespan of 1 month to 2 years after which they are automatically deleted. These cookies are used to collect and analyse data and come up with strategies to develop our website. By implementing these strategies, the site becomes easier to use and helps us offer users suggested products that they would like to see in person. Our goal is to provide you with an online shopping experience that is fun, enjoyable, easy, and tailored to your taste.
No personal customer data is saved in the cookies used by butterfly.com.sa. Therefore, it is not possible to violate the privacy of any user or track him individually. When cookies are activated, a special ID number is created for them, and this number is used as an internal reference only, and through it is not possible to identify the user or use it to find out his registered personal information, such as name and IP address. The anonymous information we receive from cookies is used for analysis and evaluation purposes, for example knowing the most visited pages, the most popular products, etc.
butterfly.com.sa collects private information, which it uses to provide advertisements and electronic offers that suit the taste of each customer. This information is not used to identify you as a user but is only used to study and improve the site. The information obtained is not stored in the user’s personal data or order data, but this information is used to provide our users with the advertisements they want to see and inform them of offers and services that suit their individual tastes. The user is targeted by tracking his clicks on advertisements or the pages he visits (For example, we display an advertisement for discounted running shoes on the user’s page, if the user is interested in viewing the selection of sports shoes. Our goal is to provide you with a special shopping experience that suits your taste and purchasing priorities.
butterfly.com.sa allows the use of cookies from companies associated with us to provide advertisements and electronic offers that suit the taste of each customer. Therefore, some of our partners’ cookies are stored on your device when you visit our website. These cookies are temporary/permanent, meaning they are deleted on your hard drive and automatically deleted from your computer at the end of their virtual life (14 days to 2 years). As stated in butterfly.com.sa’s cookie policy, no personal information is collected in third-party cookies. The stored files are collected at specific times, so that companies can know which products are most in demand, which is done entirely on anonymous information that is conducted on randomly selected ID numbers. Therefore, it cannot be linked to any personal information that you previously entered on the butterfly.com.sa website. The sole purpose of using third-party cookies is to allow our partners to advertise products that are of personal interest to you.
We use a targeting policy, which allows us to display the ads that you want to see on our website. By targeting, we mean that we can advertise the products that you have recently viewed on our partners’ websites. This means that our ads that are displayed specifically to you, even on other companies’ websites, are only the offers and advertisements that you want to see. We do this by carrying out a detailed analysis of the information collected in your cookies on our website so that we can understand your interests as a user. This information is anonymous, as it does not contain your personal information or any data about you in customer records.
I agree to give permission for my user data to be used and saved in cookies. I allow these cookies to remain on my device after I finish using my browser and to use them when I next visit your site. I also reserve the right to withdraw this permission by not activating cookies from the browser settings menu.
You can change the settings in your browser to request permission every time cookies try to reach your computer. If you want to accept cookies from butterfly.com.sa and reject cookies from our partners, you must change the settings to block cookies from any third party.
The Help section on your computer will usually provide information to help you change your cookie settings.
We recommend only changing the browser settings for your profile on shared computers.
This website uses Google Analytics, which is a service provided by Google to analyse web pages. To analyse how users use the site, Google Analytics relies on cookies, which are text files placed on your computer. The information generated by the cookies about your use of this website (including your IP address) will be transmitted by Google to servers in the United States where it will be stored. Google will use this information to evaluate your use of the website, prepare reports on website activity for website operators and provide other services related to website activity and internet usage. Google may also transfer this information to a third party if required to do so by law or if a third party processes the information on Google’s behalf. Google will not associate your IP address with any other data it holds. You may refuse the use of cookies by selecting the appropriate settings on your browser, but please note that if you do this you may not be able to benefit from the full functionality of the website. By using this website, you agree to Google processing your data in the manner and for the purposes detailed above.
Every time you visit butterfly.com.sa, information is sent from your browser to the butterfly.com.sa server log files, where it is saved. The information includes: the time and date of visiting the site, the pages you viewed, the IP address, the URL that led you to butterfly.com.sa, the information stored, and the type of browser used.
When we collect all this information, all IP addresses are deleted or rendered anonymous. Anonymizing addresses means changing your IP address so that it cannot be linked to the original user or can only be linked through extensive research.
The anonymous information stored in the server log file is used to improve the shopping experience on the butterfly.com.sa website to make browsing our site easier, find errors quickly and direct server capabilities to develop according to the importance of the need for them. For example, this information allows us to calculate our peak traffic times and thus plan to estimate sufficient server capacity to keep our site running as quickly as possible.
Hereby, I grant butterfly.com.sa the permission to analyse and use protocol data to develop and improve the performance of their online shopping store.
We use appropriate security technologies and procedures to prevent unauthorized or unlawful access, loss, or destruction of your information. When we collect data through the website, we store your personal information on a database within a secure electronic server. We use firewall systems on our servers. When we collect payment card details electronically, we protect them by using encryption, such as Secure Sockets Layer (SSL). It is therefore difficult for any hacker to decrypt your information since we cannot guarantee 100% protection. We strongly advise you not to send your full credit or debit card details when you communicate with us electronically and without encryption. We place direct physical, electronic and procedural safeguards on the process of collecting or disclosing your information. Our security procedures require that we sometimes ask you to verify your identity before we disclose your personal information to you. It is your responsibility to protect your password and your computer from any unauthorized access.
When you submit data to us or our agents or use the Site, you consent to our use of your information as described in this Privacy Policy to verify your identity.
If you are concerned about your data, you have the right to request access to the personal data we hold about you or have previously transferred to us. You have the right to ask us to correct any errors in your personal data, and this is done free of charge. You have the right to ask us, at any time, to stop using your personal data for direct marketing purposes. Please contact us via email: [email protected].
By agreeing to use the website and our electronic services, you agree to receive our electronic messages in all their forms through e-mail, periodic bulletins, or notices and alerts announced on the website. Accordingly, you implicitly agree that all electronic transactions sent to you by us are legally binding and treated as written transactions. We have the right to monitor, record and save any phone call, e-mail, or any other form of electronic communication with you for training purposes, with the aim of verifying the advice and comments directed to us and to improve and develop the quality of service provided to our customers.
All electronic products are subject to a two-year warranty from the date of receipt.